OPS 571 Final Exam
1. Which of the
following is considered a major process flow structure?
·
Lead Time
·
Fabrication
·
Lean Manufacturing
·
Project
2. ISO audits result
in certifications that are done by first, second, or third parties. Which of
the following result in the best certification of a firm?
·
Certification is sought by any firm assuming they pay annual
dues.
·
2nd Party – where a customer audits its supplier
·
3rd Party – where a qualified national or international
standards/certifying agency serves as an auditor
·
1st Party – where a firm audits itself against ISO standards
3. Which of the
following is ISO 14000 primarily concerned with?
·
Quality management
·
Time management
·
Continuous improvement management
·
Environmental management
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4. Which is the one
correct value stream principle?
·
Look for efficiencies in the factory, office, physical,
procedural, and technical operations.
·
Eliminate waste that stops, slows down, or diverts the value
stream.
·
Concentrate on speeding up value-adding operations rather than
removing waste.
·
Keep the value stream moving at minimum velocity.
5. What is the
starting point in developing a capacity plan for a health care operation?
·
Determining the effective capacity over time
·
Estimating design capacity
·
Forecasting patient demand for a reasonable length of time
·
Discovery of the bottleneck operation
6. Which of the
following is considered an organizational blueprint, which prescribes the
quantity and time frame for when each end product will be assembled?
·
MRP (Material Requirements Plan)
·
ERP (Enterprise Resource Planning)
·
MPS (Master Production Schedule)
·
WBS (Work Breakdown Structure)
7. Which of the
following is an element that addresses elimination of waste under lean
production?
·
Kanban production control system
·
Production ahead of demand
·
Minimized run times
·
Group plant loading technology
8. In most cases,
demand for products or services can be broken into several components. Which of
the following is considered a component of demand?
·
Level elements
·
Future elements
·
Past elements
·
Cyclical elements
9. Design for
manufacturing and assembly delivers product improvements by emphasizing which
of the following:
·
Reducing product quality during the assembly process
·
Designing products so they can be manufactured by a virtual factory
·
Reducing equipment in the production process
·
Simplification of the product by reducing the number of separate
parts
10. Which of the
following is one of the principles of reengineering?
·
Quality at the source
·
Do not select suppliers on the basis of price alone.
·
Have those who use the output of a process perform the process.
·
Leverage high cost employees with lower cost employees.
11. Which of the
following is a characteristic that can be used to guide the design of service
systems?
·
Services are all similar.
·
Services businesses are inherently entrepreneurial.
·
Quality work means quality service.
·
Services cannot be inventoried.
12. Considering Hau
Lee’s uncertainty framework for classifying supply chains, which of the
following is given to a supply chain which has an evolving supply process based
on functional products?
·
Risk hedging
·
Forward looking
·
Efficient
·
Agile
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13. There are many
applications of poka-yokes in service organizations. Which of the following is
one of the three-T's used to classify poka-yokes?
·
Trust
·
Teamwork
·
Task
·
Time
14. Which of the
following is a major factor that distinguishes service design and development
from manufacturing design and development?
·
The service package has the same legal protection available to
manufactured goods.
·
Manufacturing is far more capital intensive than services.
·
The service process and service product can be developed
independently.
·
The service package is the major output of the development
process.
15. A project can be
segmented into which of the following?
·
Events
·
Sub-jobs
·
Work packages
·
Success markers
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16. Which of the
following is a cost impact and payoff analysis tool from the operations
consulting tool kit?
·
Statistical tools
·
Decision trees
·
Work sampling
·
Gap analysis
17. According to the
theory of constraints, which of the following can be a capacity-constrained
resource (CCR)?
·
Product design
·
Inoperable equipment
·
An employee
·
A customer
18. The ability to
rapidly and inexpensively switch production from one product to another enables
which of the following:
·
Economies of shape
·
Economies of size
·
Economies of scale
·
Economies of scope
19. According to the
theory of constraints, which of the following financial measurements can be
used to measure the firm's ability to make money?
·
Operating expenses
·
Dividends
·
Sales
·
Return on investment
20. Deming’s PDCA
(plan, do, check, and act) cycle underlies what inherent Six Sigma principle?
·
Continuous improvement
·
Control charting
·
Standard deviation
·
Project management
21. Which of the
following is usually included as an inventory holding cost?
·
Order placing
·
Quantity discounts
·
Breakage
·
Typing up an order
22. Which production
process term best describes the situation when activities in a stage of
production must stop because there is no work?
·
Blocking
·
Starving
·
Staging
·
Buffering
23. In a Gantt chart
the vertical axis represents which of the following?
·
Time
·
Revenue
·
Tasks
·
Cost
24. The Shingo system
states that the way to prevent defects from coming out at the end of a process
is to do which of the following:
·
Redesign the process in order to mitigate the bottlenecks.
·
Utilize SQC (statistical quality control).
·
Introduce controls within the process.
·
Slow down production rates until the process is in control.
25. Which of the
following terms describes the time a unit spends actually being worked on
together with the time spent waiting in a queue?
·
Flow time
·
Build time
·
Cycle time
·
Run time
26. Which of the
following is one of Dr. Eli Goldratt's rules of production scheduling for
optimized production technology?
·
An hour saved at a bottleneck operation does not increase the
process flow.
·
If you lose an hour at a bottleneck it is better than making
scrap.
·
Do not allow bottlenecks to govern the flow of the line.
·
Utilization and activation of a resource are not the same.
27. During the
implementation of a project, which of the following should be the primary focus
of a consulting firm?
·
The correct project software
·
Application of the learning curve theory
·
Tools and materials availability
·
People management skills
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28. Which of the
following is an analytical tool used in Six-Sigma quality improvement programs?
·
Gantt charts
·
Pareto charts
·
Tree charts
·
Pedigree charts
29. A project manager
must consider several components when overseeing the planning process of
aggregate operations; specifically, whether such components are factors that
are internal or external to the organization. Which of the following factors
would be classified as an internal component for an organization?
·
Inventory levels and economic conditions
·
Market demand and subcontractor capacity
·
Current physical capacity and current workforce
·
Competitor behavior and current workforce
30. Which of the
following is the net requirement using an MRP program if the gross requirement
is 10,000 and the inventory on hand is 4,000?
·
10,000
·
14,000
·
6,000
·
4,000
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Exam Assignment from UOP. Other topics in the class are as follows:
OPS 571 Week 1 DQ 1
OPS 571 Week 1 DQ 2
OPS 571 Week 1 DQ 3
OPS 571 Week 1 DQ 4
OPS 571 Week 1 Process Design Matrix and Summary
OPS 571 Week 1 Quiz (Latest)
OPS 571 Week 1 Complete
OPS 571 Week 2 DQ 1
OPS 571 Week 2 DQ 2
OPS 571 Week 2 DQ 3
OPS 571 Week 2 DQ 4
OPS 571 Week 2 Process Designs and Supply Chains
OPS 571 Week 2 Quiz (Latest)
OPS 571 Week 2 Complete
OPS 571 Week 3 DQ 1
OPS 571 Week 3 DQ 2
OPS 571 Week 3 DQ 3
OPS 571 Week 3 DQ 4
OPS 571 Week 3 DQ 5
OPS 571 Week 3 Process Designs and Supply Chains Part II
OPS 571 Week 3 Quiz (Latest)
OPS 571 Week 3 Complete
OPS 571 Week 4 DQ 1
OPS 571 Week 4 DQ 2
OPS 571 Week 4 DQ 3
OPS 571 Week 4 DQ 4
OPS 571 Week 4 Supply Chain Design Paper
OPS 571 Week 4 Quiz (Latest)
OPS 571 Week 4 Complete
OPS 571 Week 5 DQ 1
OPS 571 Week 5 DQ 2
OPS 571 Week 5 DQ 3
OPS 571 Week 5 DQ 4
OPS 571 Week 5 Project Management Recommendation
OPS 571 Week 5 Quiz (Latest)
OPS 571 Week 5 Complete
OPS 571 Week 6 DQ 1
OPS 571 Week 6 DQ 2
OPS 571 Week 6 DQ 3
OPS 571 Week 6 DQ 4
OPS 571 Week 6 Process Improvement Presentation
OPS 571 Week 6 Quiz (Latest)
OPS 571 Week 6 Complete
OPS 571 Week 6 Final Exam
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